Privacy policy

1) Privacy Policy

1.1 Information We Collect

  • Name, email address, phone number, shipping and billing address
  • Payment details (processed securely; card details are not stored by us)
  • Browsing behaviour, IP address, and cookies

1.2 How We Collect Information

  • When you place an order, create an account, or subscribe to promotions
  • Through cookies when you browse our site
  • When you contact us via email, phone, or social media

1.3 How We Use Information

  • To process and deliver orders
  • To send order confirmations, updates, and marketing communications (only if you opt in)
  • To improve our services and comply with legal requirements

1.4 Sharing Your Information

  • We do not sell your personal data
  • Limited data is shared with trusted service providers (payment processors, courier partners, analytics, and marketing tools) solely to fulfil services

1.5 Cookies

Cookies are used for site functionality, performance, and analytics. You can disable cookies in your browser, but this may affect site performance.

1.6 Your Rights

  • Access, update, or delete your personal data
  • Opt out of marketing emails at any time (use the unsubscribe link or email us)

1.7 Security

We use SSL encryption and secure servers to safeguard your data.

2) Terms & Conditions

2.1 Company Details

Store Name: MIRAI
Email: miraistoreblr@gmail.com

2.2 Products & Pricing

  • We aim for accurate images and descriptions; minor variations may occur
  • Prices, descriptions, and content may change without prior notice
  • Colours can vary due to lighting and screen settings

2.3 Orders & Payment

  • Orders are subject to acceptance and availability
  • Full payment is required before dispatch
  • No cancellations after an order is placed

2.4 Shipping & Delivery

  • Dispatch timelines are shown at checkout
  • We are not liable for courier delays once an order has been handed over
  • International buyers are responsible for customs duties and taxes

2.5 Exchange Restrictions

No cross-platform exchange: online orders cannot be exchanged in-store, and in-store purchases cannot be exchanged online.

2.6 In-Store Policy

  • In-store purchases are non-refundable and non-exchangeable
  • Only same-day pick-up of another product of equal or higher value is allowed (subject to availability)
  • Store policies differ from online policies

2.7 Intellectual Property

All content, images, and designs are the property of MIRAI.

2.8 Limitation of Liability

We are not responsible for misuse of products or any indirect, incidental, or consequential damages.

2.9 Governing Law

These terms are governed by the laws of India under the jurisdiction of Bengaluru, Karnataka.

3) Shipping Policy

3.1 Dispatch & Delivery

  • Orders ship within 1–2 business days
  • India delivery: typically 5–7 business days after dispatch

3.2 Shipping Charges

  • Calculated at checkout
  • International customers pay applicable duties/taxes

3.3 Packaging & Receipt

  • All parcels are securely packed
  • Do not accept tampered parcels; refuse delivery and report immediately with your Order ID

3.4 Multiple Address Shipments

One order can be shipped to one address only.

4) Returns & Exchange Policy (Online Orders)

4.1 General Policy

No Refund / No Exchange except for defective or damaged products.

4.2 Defect / Damage Claims

  • Must be reported within 24 hours of delivery
  • A 360° unboxing video is mandatory, clearly showing:
    • The unopened parcel condition
    • The shipping label
    • The defect/damage in detail

4.3 What’s Not Considered a Defect

  • Slight colour variations due to lighting or screen settings
  • Minor weaving/thread irregularities common in handwoven fabrics
  • Small printing inconsistencies that do not affect wearability
  • Fabric smell due to packaging (dissipates after airing)
  • Slight measurement variations (±1 inch) due to manual cutting/stitching
  • Minor bead/sequin shedding from embellished garments
  • Natural dye or hand-block print irregularities

4.4 Non-Eligible Cases

  • Size issues due to incorrect selection by the customer
  • Mishandling, washing errors, or alterations after purchase
  • Discounted / clearance / final-sale items
  • Altered sarees cannot be returned or exchanged.

4.5 Resolution for Approved Claims

A coupon code (no cash value) will be issued for online use only, valid for 30 days.

4.6 Return Shipping (If Applicable)

  • No reverse pickup; the customer bears return courier charges
  • Returned products must be unused, unwashed, with tags intact, and in original packaging

4.7 Important Notes

  • Damages caused while opening the parcel are not eligible
  • Tampered packages must be refused at delivery and reported to us

5) In-Store Policy

  • No refunds or exchanges
  • Only same-day pick-up allowed for another product of equal or higher value (subject to availability)
  • Prices and content may change without prior notice
  • Store policies differ from online policies
  • No cross-platform exchange (online vs. in-store)
  • Please check products carefully before purchase

6) Disclaimer

The information on this website is provided for general informational purposes only. While www.miraionline.in (“MIRAI”) endeavours to keep information accurate and up to date, MIRAI makes no representations or warranties of any kind, express or implied, regarding the completeness, accuracy, reliability, suitability, or availability of the website or the information, products, services, or related graphics for any purpose. Any reliance you place on such information is strictly at your own risk.

In no event shall MIRAI or its affiliates, officers, employees, agents, or representatives be liable for any loss or damage, including without limitation indirect, incidental, consequential, or punitive damages, arising out of or in connection with the use of this website or reliance on the information provided.

This website may contain links to external websites not under MIRAI’s control. MIRAI has no control over the nature, content, and availability of those sites. The inclusion of any links does not imply recommendation, endorsement, or approval by MIRAI.

MIRAI strives to keep the website functional and accessible; however, MIRAI shall not be liable for any temporary unavailability due to technical issues beyond its reasonable control.

MIRAI communicates with customers strictly for purposes related to orders placed through the website. MIRAI or its authorised representatives will never ask for bank details, OTPs, or passwords via calls, emails, or messages. Exercise caution and do not share such information with anyone claiming to represent MIRAI.

If you receive any suspicious or unauthorised communication, please notify us immediately at miraistoreblr@gmail.com.